1. Introduction and Scope
This Privacy Policy applies to all services provided by PointsBet Philippines via our platform. We are committed to protecting the personal data of our players in compliance with the Data Privacy Act of 2012 and international gambling regulations.
By using PointsBet Philippines, you acknowledge and agree to the collection and use of information in accordance with this policy.
2. Types of Personal Information Collected
To provide a premium online casino PH experience, we collect various types of information:
- Registration Data: Full name, date of birth, residential address, email address, and mobile number.
- Payment Details: Transaction history, Gcash/Paymaya details, and partial bank information for processing withdrawals.
- Gameplay Activity: Records of bets placed, games played, and win/loss statistics.
- Technical Data: IP address, device type, browser version, and operating system.
3. How Personal Information is Collected
We gather data through several channels to ensure platform integrity:
- Direct Input: Information you provide during registration or profile updates.
- Automatic Tracking: Usage data collected as you navigate our sportsbook and casino pages.
- Third-Party Providers: Identity verification services and credit reference agencies for KYC purposes.
4. Purpose of Data Usage
PointsBet Philippines uses your data to facilitate a seamless betting environment:
- Account setup and management.
- Processing of deposits and fast withdrawals.
- Personalizing your gaming experience with tailored bonuses.
- Detecting and preventing fraudulent activities and money laundering.
- Compliance with PAGCOR and other regulatory requirements in the Philippines.
5. Data Sharing and Third-Party Disclosure
We do not sell your personal data. However, we may share information with:
- Payment Processors: To facilitate secure financial transactions.
- Regulatory Authorities: When required by law or to protect our legal rights.
- KYC Partners: For verifying your age and identity to maintain a safe platform.
- Service Providers: Cloud hosting and analytics partners who help us optimize our services.
6. Data Security Measures
PointsBet Philippines employs military-grade SSL/TLS encryption to protect every byte of data transmitted between your device and our servers.
Our security protocols include multi-factor authentication (MFA), advanced firewalls, and 24/7 monitoring by our dedicated cybersecurity team. Regular audits are conducted to ensure our defenses remain impenetrable.
8. Player Rights
As a valued member of PointsBet Philippines, you have the right to:
- Access a copy of the personal data we hold about you.
- Request the rectification of incorrect information.
- Request the deletion of your data (subject to legal retention requirements).
- Opt-out of marketing communications at any time.
9. Data Retention Policy
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Typically, data is kept for the duration of your account plus a period mandated by Philippine anti-money laundering laws.
10. Age Restriction and Minors Protection
Strict 18+ Policy: PointsBet Philippines does not allow anyone under the age of 18 to use our platform. We perform rigorous age verification on all new accounts to prevent underage gambling.
11. International Data Transfers
Your information may be processed on servers located outside the Philippines. We ensure that such transfers are protected by standard contractual clauses and provide the same level of protection as required by local PH data laws.
12. Contact Information
If you have any questions regarding this Privacy Policy or wish to exercise your data rights, please contact our Data Protection Officer:
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